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Problems and Solutions

Anup - Tuesday, March 31, 2009

Problems and Solutions:

Problems: I hit the Restart button to start the Standard manager, but it still did not start? Solution: The ICM will start Standard Manager in the next process monitor session or the next time the ICM starts. Use Activate to start a manager immediately. When a manager is deactivated manually, the ICM will not restart it, you will need to set it to Restart, or activate it manually.

Problem: When you try to submit a request like Active users or Active responsibilities, request gets submitted. When we view the requests, you find that it is inactive / nomanager. Within 12 to 15 seconds, you refresh-it gets completed.

Solution: when this occurs where a request goes "inactive/no manager" and is then processed a short time later, the solution is to either increase the cache size for your Standard manger, or increase the actual number of Standard manager processes.

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Anup Srivastav
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